Privacy Policy

We may collect the following types of personal information:

• Identity information: your name and preferred name.
• Contact information: phone number and email address.
• Booking information: appointment dates, services requested, and transaction history.
• Payment information: deposit and payment records processed through our booking system (we do not store full card details).
• Communication records: messages or enquiries you send us via email, social media, or our website contact form.
• Technical information: IP address, browser type, and pages visited on our website, collected via cookies and analytics tools.

We collect personal information in the following ways:

• When you make an online booking through our booking platform.
• When you contact us by phone, email, or social media.
• When you submit a form on our website.
• When you participate in our Rewards Program or Membership.
• Automatically when you visit our website through cookies and analytics.

We use your personal information to:

• Schedule and manage your appointments.
• Process deposits and payments.
• Send appointment confirmations and reminders.
• Respond to your enquiries and provide customer support.
• Administer our Rewards Program and Membership benefits.
• Send promotional communications about our services, offers, and events (you may opt out at any time).
• Improve our website, services, and customer experience.
• Comply with legal obligations.

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers: We use a third-party booking platform (Mase/Fresha) to manage appointments. They process your booking and payment data on our behalf and are bound by their own privacy policies.
• Analytics: We use Google Analytics and Google Tag Manager to understand how visitors use our website. These tools collect anonymised data in accordance with Google’s privacy policy.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid request from a government authority.

Your personal information is stored securely by our service providers using industry-standard encryption and access controls. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, after which it is securely deleted or de-identified.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored on your device.

You can disable cookies through your browser settings; however, some parts of our website may not function correctly without them. By continuing to use our website, you consent to our use of cookies.

With your consent, we may send you promotional emails or messages about our services, new treatments, and special offers. You can opt out of these communications at any time by:

• Clicking the “unsubscribe” link in any marketing email.
• Contacting us directly at [email protected].

Under the Australian Privacy Principles, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct any inaccurate or outdated information.
• Deletion: request that we delete your personal information, subject to any legal obligations we have to retain it.
• Complaints: lodge a complaint if you believe we have handled your information in breach of the APPs.

To exercise any of these rights, please contact us using the details in Section 10 below.

Our website may contain links to third-party websites (such as our booking platform and social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.